Privacy Policy

Last Updated: September 2026

MedRootz (“MedRootz”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect information when you visit our website, contact us, book a consultation, or use our services.

1. Information We Collect

Depending on how you interact with MedRootz, we may collect the following information:

Personal Information

• Name
• Phone number
• Email address
• Age and gender, where required for consultation
• City or location
• Appointment and consultation details

Medical & Treatment Information

When voluntarily provided for consultation or treatment, we may collect information such as:

• Hair-loss concerns and treatment history
• Medical history relevant to treatment
• Current medications and allergies
• Previous hair-transplant or other relevant procedures
• Photographs or images required for hair/scalp assessment
• Other information necessary for providing appropriate medical care

Technical Information

When you use our website, certain technical information may be collected automatically, including:

• IP address
• Browser and device information
• Operating system
• Pages visited
• Date and time of website visits
• Referring website or source
• General website usage information

2. How We Use Your Information

We may use the information collected to:

• Schedule and manage consultations and appointments
• Respond to enquiries and requests
• Conduct hair and scalp assessments
• Provide medical consultations and treatment
• Communicate treatment-related information
• Provide post-treatment support and follow-up
• Process payments where applicable
• Improve our website, services and patient experience
• Maintain internal records
• Comply with applicable legal and regulatory requirements
• Send service-related notifications and, where permitted, promotional communications

3. Medical Information

Medical and treatment-related information is handled with appropriate care and used primarily for consultation, diagnosis, treatment planning, follow-up and related healthcare purposes.

Patients should provide accurate and complete information about their medical history, medications, allergies and other relevant health information to help the medical team provide appropriate care.

4. Photographs & Before-and-After Images

Photographs may be requested as part of hair assessment, treatment planning and progress monitoring.

MedRootz will not use identifiable patient photographs, videos or testimonials for advertising, promotional, educational or social-media purposes without appropriate consent.

5. Website Enquiries & Communication

If you contact MedRootz through website forms, telephone, email, WhatsApp or other communication channels, we may retain the information provided to respond to your enquiry, schedule appointments and provide requested services.

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, understand website usage and provide a better user experience.

We may also use third-party analytics and advertising technologies to measure website performance and understand how visitors interact with our website.

You may be able to control or disable cookies through your browser settings. Some website functionality may be affected if cookies are disabled.

7. Third-Party Service Providers

MedRootz may use trusted third-party service providers for services such as:

• Website hosting
• Analytics
• Appointment management
• Communication and messaging
• Payment processing
• Advertising and marketing
• Technical support

Where third parties process information on our behalf, we take reasonable steps to ensure that information is handled appropriately.

8. Data Security

We take reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration, misuse or loss.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain appropriate medical and business records, comply with legal obligations, resolve disputes and enforce applicable agreements.

The retention period may vary depending on the nature of the information and the purpose for which it was collected.

10. Sharing of Information

MedRootz does not sell or rent personal information to third parties.

Information may be shared where reasonably necessary with authorised healthcare professionals, service providers, payment partners or other parties involved in providing requested services, or where required or permitted by applicable law.

11. Marketing Communications

Where permitted and where appropriate consent has been obtained, MedRootz may contact you regarding services, offers, educational information, appointments or other relevant communications.